FAQ

Frequently Asked Questions (FAQ)

This FAQ applies to purchases made from Unitac Limited.

How do I place my order?

To place an order:

  1. Add items to your shopping cart.

  2. Proceed to checkout via our website or choose PayPal.

  3. If using website checkout, click the “Checkout” button.

  4. If using PayPal, click the “PayPal” button.

You will be asked to enter:

  • Email address

  • Full name

  • Shipping address

If you have a valid discount code, enter it in the “Discount” field and click “Apply.”

Then click:

  • “Continue to Shipping Method”

  • “Continue to Payment Method”

Enter your payment details and confirm your order by clicking “Complete Order.”

You will receive:

  • An on-screen confirmation

  • A confirmation email with your Order Number

If you experience any issues, contact us:

📧 service@skyuty.com
📞 +852 2795 8600

What if items are missing or incorrect?

If your order is missing items or you received incorrect products:

  1. Email us at service@skyuty.com

  2. Include your Order Number

  3. Provide photo proof (image size under 1MB)

We will reship the correct item at no additional cost.
You do not need to return incorrectly shipped items.

How do I know my order was successfully submitted?

You will receive a confirmation email containing your Order Number and purchase details.

Can I change my order?

Order changes are allowed on or before 11:00 PM (PDT, GMT-7) on the same day the order was placed.

Please contact:

📧 service@skyuty.com
📞 +852 2795 8600

How do I add items to my cart?

  1. Go to the product page.

  2. Select preferences (if applicable).

  3. Click “Add to Cart.”

  4. Adjust quantity as needed.

You may continue shopping or proceed to checkout.

How do I view my cart?

Click the Cart icon at the top of the page to:

  • View items

  • Adjust quantities

  • Remove products

How do I remove items from my cart?

  1. Click the Cart icon.

  2. Locate the item.

  3. Click “Remove.”

The cart will automatically update.

How do I change item quantity?

  1. Click the Cart icon.

  2. Adjust the number in the “Quantity” field.

  3. The total will update automatically.

Recommended browsers

  • Google Chrome

  • Safari

  • Firefox

  • Microsoft Edge / Internet Explorer

What payment methods do you accept?

We accept:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

How do I pay with PayPal?

  1. Add items to your cart.

  2. Click the PayPal button at checkout.

  3. You will be redirected to PayPal.

  4. Log in and complete payment securely.

How do I use a discount code?

  1. Add items and click Checkout

  2. Enter your details

  3. Enter your code in the “Discount” field

  4. Click Apply

Ensure the discount appears in the order summary.

What is your return & exchange policy?

Please refer to our Return & Refund Policy for full details.

For assistance:

📧 service@skyuty.com
📞 +852 2795 8600

How do I return an item?

Please contact our support team at:

📧 service@skyuty.com
📞 +852 2795 8600

We will provide return instructions.

What is your cancellation policy?

Orders may be canceled on or before 11:00 PM (PDT, GMT-7) on the same day of purchase.

After that time, cancellations cannot be guaranteed.

Contact:

📧 service@skyuty.com
📞 +852 2795 8600

Is ordering online secure?

Yes. We use SSL (Secure Socket Layer) encryption to protect all transmitted information.

Is it safe to use my credit card?

Yes. Payments are processed through secure gateways compliant with PCI-DSS standards.

All sensitive data is encrypted using AES-256 encryption.

Is my personal information kept private?

Yes. Your information is private and confidential.

We do not sell, rent, or share personal data without consent, except as required by law.

Company Information

Unitac Limited
Room 912, 9/F, Chinachem Golden Plaza
77 Mody Road
Tsim Sha Tsui, Kowloon
Hong Kong

📞 +852 2795 8600
📧 service@skyuty.com