Return Policy

Return & Refund Policy

At Unitac Limited, we are committed to providing high-quality products and a satisfying shopping experience. Please review our return policy below.

Returns

Our return policy lasts 30 days from the date of delivery.
If 30 days have passed since your item was delivered, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

The item must be unused and in the same condition as received
The item must be in its original packaging
Proof of purchase (receipt or order confirmation) is required

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Gift cards

Partial Refunds (If Applicable)

In certain situations, only partial refunds may be granted:

Any item returned more than 30 days after delivery

Refund Process

Once your return is received and inspected, we will notify you by email that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed
A credit will automatically be applied to your original method of payment
Processing time may vary depending on your bank or card issuer

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank

If you have completed these steps and still have not received your refund, please contact us:

📧 service@skyuty.com
📞 +852 2795 8600

Sale Items

Only regular-priced items may be refunded.
Sale or promotional items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange a product for the same item, please contact us at:

📧 service@skyuty.com
📞 +852 2795 8600

Gifts

If the item was marked as a gift when purchased and shipped directly to you:

You will receive a gift credit for the value of your return
Once the returned item is received, a gift certificate will be issued

If the item was not marked as a gift:

The refund will be sent to the original purchaser
The purchaser will be notified of the return

Shipping

You are responsible for paying your own shipping costs for returning your item.

Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from your refund.

Depending on your location, the time required for exchanged products to reach you may vary.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive your returned item.

Account